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Title IT Specialist
Location DC Metro Area
Job Information
  • Provides day-to-day “Level 1” technical support to employees for internal systems software and hardware
  • Installs, configures and troubleshoots desktop systems, workstations, servers and network
  • Maintains data integrity and file system security for the desktop environment
  • Communicates technical information to nontechnical personnel
  • Flexibility to be on-call for urgent help desk requests as required
  • Complete IT provisioning & de-provisioning activities
  • Tracking & management of IT assets


  • 1-2 years of experience in IT
  • Experience in Desktop Support and end user systems administration
  • Server management experience
  • Basic work planning and analytic skills
  • Experience with Microsoft technologies, including:
    • Windows XP/7 & Office Applications
    • Microsoft Exchange
    • Microsoft Sharepoint
    • Active Directory
  • Effective communication
  • Two or four year degree in computer science or technical study
  • Familiarity with database concepts
  • Ability to lift and move at least 50lbs in order to move/install equipment as needed

Preferred Qualifications

  • Experience providing IT support for a small, fast growing company
  • MS SQL 2005 / 2008, VMware, or Windows Server 2005 / 2008 experience
  • PBX / telecom and phone support experience
  • Infrastructure related  certifications, e.g., Cisco and/or Microsoft
  • Strong network security architecture skills including:
    • Firewall / Intrusion Detection
    • DNS
    • VPN
    • SAN management
    • Backups and restoration processes
  • Experience in working with third party / outsourced support resources
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